Refund policy
1. Overview
At Trueliv, we pour care into every pack of tea we craft.
Since our teas are consumable items, we maintain strict hygiene and safety standards.
For that reason - we do not accept returns or issue refunds.
However, we do offer exchange in limited cases.
2. Exchange Eligibility
You may request an exchange if:
- You received the wrong tea blend.
- The product was damaged or leaked during delivery.
- The package was tampered with upon arrival.
To qualify for an exchange:
- You must contact us within 3 days of delivery.
- The tea pack must be unopened, unused, and in its original packaging.
- Proof of purchase and clear product photos must be shared for verification.
3. How to Request an Exchange
Email or call our support team with your details:
📧 sudhirkushwaha671@gmail.com
📞 +91 6289 811 829
Include:
- Your Order ID
- Images of the issue
- A short note describing the problem
Once approved, we’ll guide you through the exchange steps.
4. Processing of Exchange
- You may need to ship the product back (if required) - we’ll share instructions.
- After verification, your replacement tea pack will be dispatched within 7–10 working days.
- No monetary refund will be processed - only exchange or replacement.
5. Non-Exchangeable Items
We cannot accept exchanges for:
- Opened or used tea packs
- Tea damaged due to improper storage by the customer
- Items bought during flash sales or bundle offers
6. Our Commitment
We aim to ensure that every customer enjoys pure, fresh, and aromatic tea.
If anything doesn’t meet your expectations, we’re here to make it right - through a smooth and fair exchange process.
7. Contact Us
For any queries or assistance:
📧 sudhirkushwaha671@gmail.com
📞 +91 6289 811 829
📍 Ramchandrapur, Manglasthan, Biharsharif, Nalanda – 803101
Note:
By purchasing from Trueliv, you agree to this Return, Refund & Exchange Policy -
No Refunds, No Returns, Only Exchanges for eligible cases.