Terms of service
1. Introduction
Welcome to Trueliv, your destination for premium flavoured teas including Rose Tea, Paan Tea, Butterscotch Tea, and more.
By accessing or purchasing from our website or authorized sales channels, you agree to comply with and be bound by these Terms & Conditions.
Please read them carefully before using our services.
2. Use of the Website
By visiting our website, you confirm that you are:
- At least 18 years old, or using the website under parental/guardian supervision.
- Using the website only for lawful purposes.
- Providing accurate and complete information during registration or checkout.
We reserve the right to restrict or terminate access if we suspect misuse, fraud, or breach of these terms.
3. Products & Availability
We take care to display all our tea products blends, flavours, and packaging as accurately as possible.
However, colours and visuals may slightly vary due to lighting or screen differences.
All products are subject to availability, and we may modify or discontinue items without prior notice.
4. Pricing & Payment
- All prices are listed in INR (Indian Rupees) and include applicable taxes unless stated otherwise.
- Payments must be made through the approved payment gateways displayed at checkout.
- Orders will be processed only after successful payment confirmation.
- In case of pricing errors, Trueliv reserves the right to cancel or modify the order.
5. Shipping & Delivery
- We deliver across India through trusted courier partners.
- Delivery timelines vary based on your location (typically 3–7 business days).
- Delays due to courier issues, natural calamities, or unforeseen circumstances are beyond our control.
For detailed information, please refer to our Shipping Policy.
6. Return, Refund & Exchange Policy
Trueliv follows a strict “No Refund, No Return” policy.
However, we do offer exchange in limited cases such as:
- Wrong product received
- Damaged or defective packaging
- Tampered or missing items
To know more, please read our full Return & Exchange Policy.
7. Intellectual Property
All content on this website - including text, product images, graphics, logos, packaging designs, and trademarks - is the intellectual property of Trueliv.
Any unauthorized use, reproduction, or distribution is strictly prohibited and may result in legal action.
8. Limitation of Liability
Trueliv shall not be held responsible for:
- Any indirect, incidental, or consequential damages arising from product use.
- Customer’s misuse or improper storage of tea products.
- Allergic reactions or sensitivities to ingredients - we recommend reading ingredient details carefully before consumption.
9. Health Disclaimer
Our tea blends are made from natural herbs, flowers, and flavour infusions.
They are not intended to diagnose, treat, cure, or prevent any medical condition.
Consult your healthcare professional if you have dietary restrictions or medical concerns before consuming any herbal product.
10. User Reviews & Comments
By posting reviews or comments, you grant Trueliv the right to use, reproduce, or display your feedback across marketing materials or platforms — without compensation.
We reserve the right to moderate or remove content that is inappropriate, misleading, or offensive.
11. Governing Law & Jurisdiction
These Terms are governed by the laws of India.
Any disputes shall fall under the exclusive jurisdiction of courts located in Nalanda, Bihar.
12. Modification of Terms
Trueliv may update or modify these Terms & Conditions at any time without prior notice.
Changes will be posted on our website, and continued use of our services will imply acceptance of the revised terms.
13. Contact Information
For any queries or concerns related to these Terms:
📧 Email: sudhirkushwaha671@gmail.com**
📞 Phone: +91 6289 811 829**
📍 Address: Ramchandrapur, Manglasthan, Biharsharif, Nalanda – 803101**
Note:
By placing an order or using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.